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    Home > Support > Return Policy
    Return Policy

    Customer satisfaction is a top priority at Lovepreciousbaby. We have confident to offer products that are of the highest quality and comfort, and we hope you feel the same way. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or have questions, please contact us prior to returning your Carrier , we will offer the help to you in time.

    If you’ve purchased Lovepreciousbaby products from one of our authorized retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.

    Items purchased directly from Lovepreciousbaby are returnable within a 30 day period from the date of purchase, in like-new condition, and in the original packaging. Please contact info@lovepreciousbaby.com if you need to return a product. A return will only be accepted if the customer has contacted customer service prior to sending the item(s) back. Any package returned without a valid Return Authorization issued by Lovepreciousbaby clearly marked on the outside of the box, will be refused.

    All returns must be sent to the following address (except for authorized retailers):

    Lovepreciousbaby Co.,Ltd.
    Room 401-402,Rongjin Business Building,
    1108 Rongmei Road,Songjiang District,Shanghai City

    Returns must be returned prepaid; For your protection, we recommend you return all items via a traceable carrier such as TNT,DHL, UPS or FedEx. Lovepreciousbaby is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at Lovepreciousbaby Co.,Ltd, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2 weeks for Lovepreciousbaby to refund your credit card upon receipt.

    Order Cancellations: Once an order has been sent to the warehouse and in processing it cannot be canceled.


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    Lovepreciousbaby Co., Ltd.
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